Terms of Service

These Terms of Service (the "Terms") are a binding agreement between you ("you" or the "user") and Racdoc Technologies Inc., a corporation incorporated in British Columbia, Canada, based in Burnaby, British Columbia ("RacDoc," "we," "us," or the "Company"), governing your use of the RacDoc mobile and web applications and related services (the "Service").

You accept these Terms by checking the "I agree" box (or equivalent) at signup. If you do not agree, you may not use the Service.

You must be at least 18 years old to use the Service, and you confirm this at signup. The Service is intended only for adults and may not be used by anyone under 18. Where a minor's documents need to be kept in RacDoc, they should be managed by a responsible adult through that adult's own account.

You may store your own documents and documents of others that you are legally authorised to manage (for example, as a caregiver for a family member or under a power of attorney). You represent that you have the authority to upload and manage any document you add that belongs to another person.

You must NOT use the Service to:

• Upload illegal content, including child sexual abuse material or terrorist content;
• Upload stolen, forged, or fraudulently obtained identity documents;
• Upload another person's documents or private data without their authorisation;
• Commit fraud, identity theft, or any other illegal act;
• Attempt to breach, bypass, or defeat the Service's security or encryption;
• Reverse engineer, decompile, or attempt to extract the Service's source code; or
• Harass, threaten, or impersonate any person.

RacDoc reminders and notifications are provided strictly as a helpful organisational aid and are not a substitute for your own tracking of important deadlines. You remain solely responsible for renewing your documents, licences, passports, and any other items on time.

We do not guarantee that any reminder will be delivered, will be on time, or will be accurate. To the maximum extent permitted by law, RacDoc is not liable for any loss or harm arising from a missed, delayed, failed, or inaccurate reminder, including any indirect or consequential damages (such as costs resulting from an expired document).

RacDoc uses artificial intelligence to suggest document types, expiry dates, and other details. AI can make mistakes. The scan only suggests details and pre-fills a form; you must review, verify, and correct all AI-suggested information at the confirmation step before it is saved to your vault. You assume responsibility for any data you save without verifying it, and, to the maximum extent permitted by law, RacDoc is not liable for errors in automatically suggested data.

The Service relies on third-party providers to operate, including our AI processing and secure-enclave AI provider, hosting, authentication, storage, email, and messaging providers (such as AWS, Supabase, Resend, and Firebase Cloud Messaging), and the Apple App Store and Google Play Store for distribution, sign-in, and payments. We are not responsible for outages, changes, or acts of these third parties beyond our control. These providers are described further in our Privacy Policy.

To the maximum extent permitted by law, the Service is provided without warranties of any kind, whether express or implied, including any implied warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the Service will be uninterrupted, secure against all threats, or error-free, or that reminders or AI-suggested data will be accurate or delivered.

To the maximum extent permitted by law, RacDoc's total liability to you for any claim arising out of or relating to the Service is limited to the amount you paid us for the Service in the 12 months before the claim (which, for free-tier users, is zero). To the maximum extent permitted by law, RacDoc is not liable for any indirect, incidental, special, or consequential damages, including loss arising from missed reminders or document expiry.

You agree to indemnify and hold harmless Racdoc Technologies Inc. and its directors and personnel from any claims, damages, and reasonable legal costs arising from your breach of these Terms or your misuse of the Service — for example, uploading stolen or illegal documents, or infringing another person's rights.

Your use of the Service is also governed by our Privacy Policy, which explains what data we collect, how it is protected, and your rights. By using the Service, you acknowledge the Privacy Policy.

Nothing in these Terms removes or limits any rights you have under the mandatory consumer-protection or data-protection laws of your own country that cannot legally be waived. Where such laws give you rights that these Terms cannot override, those rights continue to apply, and the disclaimers and limitations above apply only to the extent permitted by the law that applies to you.

These Terms are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable there, subject to Section 18. Disputes will be resolved by the courts of British Columbia, unless your local law gives you a non-waivable right to bring a claim elsewhere.

We may update these Terms from time to time. For material changes, we will give notice by email or in-app notice. Your continued use of the Service after a change takes effect means you accept the updated Terms.

Questions about these Terms can be sent to: support@racdoc.com — Racdoc Technologies Inc., Burnaby, British Columbia, Canada.